Frequently Asked Questions
About us
Shinelustre is a jewelry brand dedicated to offering a unique and exquisite collection of jewelry pieces. Our designs are crafted with passion and precision to add a touch of elegance to your style.
Our jewelry is crafted using high-quality materials that do not include any gemstones, stones, gold, or silver. We focus on unique and alternative materials to bring you a diverse and stunning collection.
At the moment, we do not offer customization services. However, we continually update our collection with new and exciting designs to cater to various tastes.
We are committed to sustainability and environmentally friendly practices. Our team strives to minimize our environmental impact through responsible sourcing and production processes.
If you have any questions or concerns, our customer support team is here to help. You can reach out to us through the Contact Us page on our website, and we’ll get back to you as soon as possible.
Delivery & Order
Delivery times vary depending on your location. Typically, you can expect your order to arrive within 3-5 business days. Please refer to our Shipping Policy for more details.
Yes, we do offer international shipping. International delivery times and charges may vary. Please check our Shipping Policy for more information.
Yes, you can track your order by logging into your Shinelustre account and navigating to the Order History section. You will find a tracking number along with the shipment details.
Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase.
If you face any issues during the ordering process, please contact our customer support team at [support@shinelustre.com]. We’ll be happy to assist you.
Exchange
We do not offer exchanges for change of mind. Please carefully review product details before making a purchase.
If you receive a defective or incorrect item, please contact our customer support team within [X] days of receiving the order. We will guide you through the return and replacement process.
Yes, we do offer exchanges for size or color. Please refer to our exchange policy for detailed instructions on how to initiate the exchange process.
Exchanges should be initiated within 7 days of receiving your order. After this period, exchanges may not be accepted. Please review our exchange policy for more information.
Unfortunately, personalized or customized items are usually not eligible for exchange. Please carefully review product details before placing an order.
Payments
We accept various payment methods, including credit/debit cards and online payment gateways. Please refer to our Payment Policy for the complete list of accepted payment methods.
Yes, we occasionally run promotions and offer discounts. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers.
Yes, we prioritize the security of your payment information. We use secure encryption protocols to ensure the confidentiality and safety of your financial data.
Our prices are fixed and not negotiable. However, we strive to offer high-quality products at competitive prices.